Cleaners Tufnell Park Privacy Policy

This Privacy Policy explains how Cleaners Tufnell Park collects, uses, stores and protects personal data relating to customers and prospective customers in the Tufnell Park area. It also describes your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Cleaners Tufnell Park customers and service users in the Tufnell Park area, including those who contact us to request quotations, make bookings or enquire about our services, whether online, by post or in person.

Who we are and scope of this policy

Cleaners Tufnell Park is a cleaning service provider operating in and around the Tufnell Park area. For the purposes of data protection law, we act as the data controller when we determine the purposes and means of processing your personal data. This Privacy Policy covers the personal data we collect from you as our customer or potential customer and from individuals acting on behalf of customers, such as family members, tenants, landlords or letting agents.

What personal data we collect

We may collect and process the following categories of personal data about you:

Identification and contact details, such as your name, postal address, service address, and any other details you choose to provide that help us deliver cleaning services to you.

Booking and service information, such as preferred dates and times for appointments, access instructions to the property, descriptions of the property and relevant information about cleaning requirements or special requests.

Communication records, such as information you provide when you contact us, including enquiries, complaints, feedback and any notes of communications relating to the services we provide to you.

Payment and transaction data, such as records of payments made for our services, the amounts, dates and methods of payment. We do not store full card details when payments are processed via a secure third party payment processor.

Usage and technical data, such as information about how you interact with our website or online forms, including approximate location derived from your internet protocol address and basic device information, where this is collected through essential cookies or similar technologies.

How we collect your personal data

We collect personal data directly from you when you contact us, request a quote, make a booking, provide instructions for your appointment, or communicate with us in any other way. We may also receive personal data about you from third parties who are authorised to act on your behalf, such as family members, landlords, tenants, letting agents or property managers who arrange cleaning services at a particular property. In limited cases, we may receive updated address or contact details from publicly available sources where this is necessary to contact you regarding an existing contract or outstanding payment.

Lawful bases for processing your personal data

We rely on one or more of the following lawful bases to process your personal data:

Contract: We process your personal data where it is necessary to enter into or perform a contract for cleaning services with you, including to provide quotations, confirm bookings, manage appointments, take payment and respond to your requests related to that contract.

Legitimate interests: We process certain data where it is necessary for our legitimate business interests, and where these are not overridden by your rights and freedoms. This includes managing and improving our services, keeping records of interactions, handling queries, managing business operations and preventing or detecting fraud or misuse of our services.

Legal obligations: We process personal data where this is necessary to comply with legal or regulatory obligations, such as record-keeping, accounting and responding to lawful requests from public authorities.

Consent: In some circumstances, we may rely on your consent to process specific categories of data or to send you certain forms of direct marketing. Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

How we use your personal data

We use the personal data we collect for the following purposes:

To provide cleaning services, including accepting and managing bookings, planning and delivering cleaning appointments, tailoring our services to your requirements and contacting you about your appointments.

To manage our relationship with you, including handling your enquiries, requests, feedback and complaints and keeping you informed about important changes to our services or terms.

To process payments and maintain financial records relating to services supplied and amounts due or paid.

To operate, maintain and improve our business operations, including internal administration, training, service quality monitoring and the development of new or improved services.

To comply with our legal and regulatory obligations, such as taxation, accounting and responding to lawful requests from authorities.

To protect our rights and the rights of others, including the prevention and detection of fraud, misuse or attempted misuse of our services.

Data processors and sharing of personal data

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors may include payment processing providers, customer management and booking system providers, information technology support services, and specialist contractors who help us deliver our services. These third parties are only permitted to process your personal data in accordance with our instructions and for the purposes set out in a written contract. They must keep your data secure and must not use it for their own purposes.

We may also share personal data with professional advisers such as accountants or legal advisers where necessary, as well as with public authorities or law enforcement agencies when we are legally required to do so or where this is necessary for the prevention or detection of crime or the protection of legal rights.

We do not sell your personal data to third parties. Where we transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in line with data protection law.

Data retention and storage

We keep your personal data only for as long as is necessary for the purposes for which it was collected and to meet any legal, accounting or reporting requirements. In general, we retain customer records for a period that allows us to manage our relationship with you, deal with any queries about completed services and comply with applicable limitation periods for legal claims.

When determining the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it and whether we can achieve those purposes through other means, as well as applicable legal requirements. At the end of the relevant retention period, we will securely delete or anonymise your personal data so that it can no longer be associated with you.

How we protect your personal data

We take appropriate technical and organisational measures to safeguard the personal data we hold against unauthorised access, unlawful processing, accidental loss, destruction or damage. These measures may include access controls, encryption where appropriate, secure storage, staff training, and procedures for managing and reviewing our information security. While we strive to protect your personal data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Cleaners Tufnell Park customers and individuals in the Tufnell Park area whose data we process, subject to certain legal conditions and exemptions.

Right of access: You have the right to request a copy of the personal data we hold about you and information about how we process it.

Right to rectification: You have the right to ask us to correct inaccurate or incomplete personal data about you.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data. This is sometimes called the right to be forgotten.

Right to restriction: You may have the right to request that we restrict the processing of your personal data in certain situations, for example while we investigate a concern you raise about its accuracy.

Right to data portability: In some cases, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and to transmit that data to another controller, where technically feasible.

Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis or where we process your data for direct marketing purposes.

Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that we have not complied with data protection laws in our handling of your personal data.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our processing activities or applicable law. Any updates will be made available through our usual communication channels and will take effect from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.