Cleaners Tufnell Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaners Tufnell Park provides cleaning services to clients within its service area in the United Kingdom. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means any individual, business, landlord, tenant, managing agent or other party that requests or receives cleaning services from Cleaners Tufnell Park.

Company means Cleaners Tufnell Park, the provider of the cleaning services.

Cleaner means any person engaged by the Company to carry out cleaning services.

Services means domestic or commercial cleaning and related services provided by the Company as agreed with the Client.

Service Area means the local areas in which the Company operates and accepts bookings, including Tufnell Park and surrounding districts.

Agreement means the contract between the Client and the Company, incorporating these Terms and Conditions and any written or verbal confirmation of booking.

2. Scope of Services

The Company provides a range of cleaning services, which may include regular domestic cleaning, one-off deep cleaning, end-of-tenancy cleaning, office cleaning, and other related services as advertised or agreed with the Client.

The precise scope of any particular service, including the tasks to be performed, duration, and frequency, will be confirmed at the time of booking. The Company reserves the right to refuse or discontinue services if the work requested is unsafe, unlawful, or beyond the agreed scope.

3. Booking Process

3.1 Bookings may be requested via the Company’s accepted communication channels as made available from time to time. All bookings are subject to availability and confirmation by the Company.

3.2 When making a booking, the Client must provide accurate information, including property address within the service area, type of premises, required services, preferred dates and times, and any access details or special requirements.

3.3 The Company will confirm the booking by verbal or written confirmation. An Agreement is formed when the Company confirms acceptance of the booking. The Company may refuse a booking at its discretion, including where the property lies outside the service area or where resources are unavailable.

3.4 For larger or specialist services such as end-of-tenancy or deep cleans, the Company may request additional information, photos, or an on-site assessment before confirming the booking or quoting a final price.

4. Client Obligations

4.1 The Client must ensure that the property is accessible at the agreed time and that the Cleaner can carry out the Services safely and without obstruction. This includes providing keys, access codes, parking permissions, or any other necessary arrangements.

4.2 The Client must ensure that any valuable, breakable, or delicate items are safely stored or highlighted to the Cleaner before the service begins.

4.3 The Client must inform the Company of any health and safety risks, including hazardous materials, infestations, or structural issues at the property. The Company may suspend or cancel the service if it considers the environment unsafe.

4.4 The Client is responsible for providing basic utilities at the property during the service, including running water, electricity, adequate lighting, and, where applicable, access to waste disposal facilities in compliance with local regulations.

5. Pricing and Quotations

5.1 Prices for Services are based on the type of service, size and condition of the property, and the estimated time required. The Company may provide quotations on an hourly basis or a fixed-fee basis.

5.2 Any quotation provided by the Company is an estimate based on the information supplied by the Client. The Company reserves the right to adjust the price if the information provided is inaccurate or incomplete, or if the condition of the property requires additional time, tasks, or resources.

5.3 If, during the service, it becomes apparent that significantly more time or work is required than originally anticipated, the Company will inform the Client and may either adjust the price accordingly or limit the work to what can reasonably be completed within the booked time.

6. Payments and Invoicing

6.1 Payment terms will be specified at the time of booking. The Company may require full or partial payment in advance, or may allow payment on completion for certain services.

6.2 The Company accepts payment by the methods it communicates as available from time to time. Cash, bank transfer, card payment or other methods may be offered at the Company’s discretion.

6.3 Where payment is due on completion, the Client must settle the amount immediately upon conclusion of the service unless otherwise agreed in writing.

6.4 For regular ongoing services, payment may be taken on a recurring basis in line with the agreed schedule. The Company reserves the right to suspend or terminate services if payments are not received on time.

6.5 Overdue payments may incur interest and reasonable recovery costs in accordance with applicable UK law. The Company reserves the right to pass unpaid accounts to a collection agency or take legal action to recover sums owed.

7. Cancellations, Rescheduling, and Access

7.1 The Client may cancel or reschedule a booking by giving reasonable notice. The minimum notice period will be confirmed at the time of booking. Where a booking is cancelled or rescheduled with less than the required notice, the Company may charge a cancellation fee, which may be up to the full value of the scheduled service.

7.2 If the Cleaner is unable to gain access to the property at the agreed time due to missing keys, incorrect access details, or other reasons within the Client’s control, the visit may be treated as a late cancellation and may be charged in full.

7.3 The Company may cancel or reschedule a booking if a Cleaner is unavailable, in cases of emergency, severe weather, or circumstances beyond the Company’s reasonable control. In such cases, the Company will seek to provide as much notice as practicable and may offer an alternative date and time.

7.4 If the Client repeatedly cancels or reschedules at short notice, the Company may terminate ongoing services or require prepayment for future bookings.

8. Service Quality and Complaints

8.1 The Company aims to provide services with reasonable care and skill and to maintain a high standard of cleaning within its service area.

8.2 If the Client is dissatisfied with any aspect of the service, the Client must notify the Company as soon as reasonably possible, preferably within 24 hours of the service. The Company may request evidence such as photographs or a description of the concern.

8.3 Where a complaint is justified, the Company may, at its discretion, offer to rectify the issue by re-cleaning the relevant areas at no additional cost, or may provide an appropriate partial refund or discount. Any such remedies will be determined on a case-by-case basis.

9. Liability and Insurance

9.1 The Company will exercise reasonable care in the provision of services and will use reasonable efforts to ensure that Cleaners act responsibly and professionally.

9.2 The Company maintains appropriate insurance in line with UK industry practice. Details may be provided upon request. The Client is responsible for ensuring that their own property insurance is adequate to cover any potential loss or damage that may arise from the cleaning services.

9.3 The Company’s total liability for any loss or damage arising out of or in connection with the provision of services shall, to the maximum extent permitted by law, be limited to the lesser of the cost of rectifying the damage or the total fees paid by the Client for the specific service during which the incident occurred.

9.4 The Company shall not be liable for:

Loss or damage arising from inaccuracies in the information provided by the Client.

Wear and tear, pre-existing damage, or defects in the property, fixtures, or fittings.

Damage involving items that are not secured, are inherently fragile, have pre-existing faults, or have special value or sensitivity not disclosed to the Company.

Indirect, consequential, or economic losses, including loss of revenue, profit, or opportunity.

9.5 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded under UK law.

10. Health, Safety, and Waste Regulations

10.1 The Company and its Cleaners will comply with applicable UK health and safety regulations when performing services at the Client’s premises.

10.2 The Client must not request the disposal of hazardous, illegal, or regulated waste. This includes clinical waste, sharp objects not safely contained, chemicals not suitable for domestic disposal, and any items for which specialised disposal is required under local regulations.

10.3 General household and office waste collected during the normal course of cleaning will be placed in the Client’s designated bins or containers. The Company is not responsible for providing waste collection or removal services beyond the reasonable handling of ordinary refuse generated as part of the cleaning service.

10.4 Where additional waste removal or bulky items disposal is requested, this may be subject to separate charges and must comply with applicable local waste regulations. The Company reserves the right to decline any waste-related request that does not comply with legal or environmental standards.

11. Property Keys and Security

11.1 If the Client provides keys or access devices, the Company will take reasonable care to keep them secure and confidential.

11.2 Keys may be labelled in a manner that does not directly identify the property address. The Company will use reasonable measures to safeguard keys but shall not be liable for loss or theft arising from circumstances beyond its reasonable control.

11.3 The Client remains responsible for ensuring that their property is adequately secured and for any alarm codes or instructions provided. The Company will not be liable for alarm call-out charges resulting from incorrect codes or equipment faults.

12. Use of Client Materials and Equipment

12.1 Unless otherwise agreed, the Company will supply its own cleaning products and basic equipment appropriate to the type of service.

12.2 If the Client requests the use of their own products or equipment, the Client is responsible for ensuring that such products are safe, suitable for use, and in good working order. The Company will not be liable for any damage or injury resulting from defective or inappropriate products or equipment supplied by the Client.

13. Data Protection and Confidentiality

13.1 The Company will handle any personal information provided by the Client in accordance with applicable UK data protection laws.

13.2 The Company and its Cleaners will treat the Client’s property and information as confidential and will not disclose personal details to third parties except where necessary to provide the service, comply with the law, or enforce these Terms and Conditions.

14. Termination of Services

14.1 Either party may terminate ongoing regular services by giving reasonable notice, as specified in any service agreement or booking confirmation.

14.2 The Company may terminate services immediately if the Client breaches these Terms and Conditions, fails to pay fees when due, behaves abusively or unreasonably towards staff, or creates an unsafe working environment.

15. Amendments to Terms

15.1 The Company may update or amend these Terms and Conditions from time to time. The current version will apply to all new bookings and, where reasonable, to ongoing services after notice has been provided to the Client or made publicly available.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By placing a booking with Cleaners Tufnell Park or by receiving any Services, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.